Privacy Policy
Covers how we collect and protect your data. Works alongside these terms to keep your account and payment info secure.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms outline how web 77 operates, what you can expect from your account, and how we handle your payments through DANA, OVO, GoPay and QRIS. We've written...
Account SecurityPayment ClarityLobby AccessDispute ResolutionIndonesia-Focused
Policy Foundation & Payment Context
web 77 operates under the terms outlined here for supported regions in Indonesia. Your account is governed by these conditions from the moment you join. We process deposits and withdrawals through DANA, OVO, GoPay and QRIS according to each provider's own terms and our settlement schedule. Payouts are processed within the timeframe stated at account opening. Disputes are handled through our support
team first, then escalated if needed. We retain the right to suspend accounts that breach these terms or local law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
SUPPORT
Questions About These Terms
Live Chat
Open your account and head to the support tab. Our team answers term questions and account issues in real time during operating hours.
Email Support
Send detailed questions to our support inbox. We respond within 24 hours with clarification on policy points and account-specific guidance.
Account Settings
Review your account agreement and payment settings directly in your dashboard. Changes to terms are flagged there before they take effect.
WHY THIS PLATFORM
Why These Terms Matter
Transparent Payouts
We list payout windows and settlement rules upfront so you know when DANA, OVO, GoPay and QRIS transfers arrive. No...
Account Protection
Your login, balance and transaction history are protected under these terms. We outline what happens if your account is compromised...
Dispute Handling
If a payout doesn't land or a game round is disputed, these terms define how we investigate and resolve it...
Payment Security
DANA, OVO, GoPay and QRIS transactions are governed by both our terms and each provider's security rules. We detail what...
Regional Compliance
These terms reflect Indonesia's regulatory landscape and supported regions. We update them when local requirements change so you stay informed.
Account Closure
If you decide to close your account, these terms explain the process, final payout handling and what happens to your...
WHY THIS PLATFORM
Consistency Across Our Policies
Payment Terms
Details deposit and withdrawal rules specific to DANA, OVO, GoPay and QRIS. Cross-referenced in the account section below.
Responsible Account Use
Outlines account limits and what happens if you breach these terms. Linked from your dashboard settings.
Dispute Resolution
Explains the formal process if you and web 77 disagree on a transaction or account issue. Referenced in the support section.
Cookie & Tracking
Defines how we use cookies on web 77. Complements the privacy policy for full transparency on your browsing data.
Third-Party Providers
Lists game studios, payment processors and live-dealer partners. Their terms apply to their services alongside ours.
Updates & Changes
Shows how we notify you of term changes and when they take effect. You'll see notices in your account before any update goes live.
SERVICE CONTEXT
What Defines Our Terms
Account Ownership
Your account is yours alone. You're responsible for keeping your...
Payout Guarantees
Winnings are paid to your registered DANA, OVO, GoPay or...
Game Fairness
All games are powered by licensed studios like Pragmatic, Evolution...
Dispute Rights
If you believe a payout was missed or a game...
Term Updates
We may update these terms to reflect new payment methods...
Account Suspension
We reserve the right to suspend accounts that breach these...
Terms & Conditions Questions
Head to the login page and tap 'Forgot Password'. We'll send a reset link to your registered email. Follow it to create a new password. Your account and balance stay intact.
Yes. Go to your account settings and update your preferred payment rail. Future deposits and withdrawals will use the new method. Existing balances stay in your account.
Most withdrawals land within 1–4 hours. During peak times or provider maintenance, it may take up to 24 hours. We'll show the expected window when you request the payout.
Contact our support team with your transaction ID. We'll check the provider's status and trace the transfer. If it's stuck, we'll reprocess it or refund your balance to your account.
Yes. Go to account settings and request closure. We'll process any pending balance to your registered payment method within 48 hours. Your account data is retained per these terms.
Yes. These terms cover your entire account across all lobbies. Game-specific rules are listed in each section, but account security, payouts and disputes follow the same framework.
File a dispute through support with the game ID and round number. We'll pull the audit log from the game studio and respond within five business days with our findings.